Last updated: 30 May 2023
At Possum Magic, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal information when you visit our website or engage with our child care services. We adhere to the Australian Privacy Principles (APPs) and other relevant privacy laws.
Information We Collect
We may collect personal information from you when you visit our website, enrol your child in our child care services, or communicate with us. The types of personal information we may collect include:
- Contact information: such as your name, email address, postal address, and phone number.
- Child information: including your child's name, date of birth, medical information, and any other relevant details necessary for their care.
- Billing information: if you choose to enrol your child in our child care services, we may collect payment details such as credit card information or bank account details.
- Communication information: any correspondence or communication you have with us, including emails or messages sent through our website.
How We Use Your Information
We may use the personal information we collect for the following purposes:
- Providing child care services: to enrol your child in our child care programs, communicate with you regarding their care, and keep you informed about any updates or changes.
- Improving our services: to enhance the quality of our child care programs and tailor our offerings to better meet your needs.
- Billing and payment: to process payments, issue invoices, and manage any financial transactions related to our child care services.
- Communication: to respond to your inquiries, provide information you request, and send you updates, newsletters, or marketing communications if you have opted in to receive them.
- Compliance with legal obligations: to comply with applicable laws, regulations, and legal processes, such as reporting requirements or responding to lawful requests.
Information Security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to safeguard your data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Disclosure of Information
We may disclose your personal information in the following circumstances:
- Third-party service providers: we may engage trusted third-party service providers who assist us in operating our website, delivering our child care services, or conducting business operations. These service providers are bound by strict confidentiality agreements and are authorised to use your personal information only to perform specific tasks on our behalf.
- Legal requirements: we may disclose your personal information to comply with any applicable laws, regulations, legal processes, or governmental requests.
- Business transfers: in the event of a merger, acquisition, or sale of our business or assets, personal information may be transferred as part of the transaction. We will take reasonable steps to ensure the protection of your personal information during such transfers.
Your Rights and Choices
You have certain rights and choices regarding the personal information we collect from you:
- Access and update: you can request access to, review, and update the personal information we hold about you or your child. Please contact us using the information provided below.
- Opt-out: if you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in the communication or by contacting us directly.
- Withdrawal of consent: if you have previously provided your consent for us to collect, use, or disclose your personal information, you can withdraw your consent at any time by contacting us.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
